Privacy policy

This policy explains how Cerebra Automation Technologies Ltd. ("Cerebra", "we", "us"), the company behind Zandolie, collects, uses and protects personal data. It covers this website and the Zandolie platform: the AI agents, staff inbox and dashboard that businesses use to talk with their customers on WhatsApp, with website chat and other channels coming soon.

Cerebra Automation Technologies Ltd. is registered in Trinidad and Tobago. Registered address: LP 91 Diego Martin Main Road, Diego Martin, Trinidad and Tobago. Contact: hello@zandolie.ai.

Who is responsible for your data

Businesses use Zandolie to run AI agents that talk with their own customers. When you message a business that uses Zandolie, that business decides how your information is used and is responsible for it. We process it on the business's behalf and only to provide the service to that business. If you have a question about how a particular business uses your data, you can contact that business or us.

For information about our own website visitors and the people who hold Zandolie accounts, Cerebra is responsible.

What we collect

Website visitors and enquiries. When you send us an enquiry through the Get started form or the chat bubble, we collect your name, business name and WhatsApp number, your email address (optional in the chat bubble) and, if you choose to tell us, what you sell and which system holds your stock. We don't use tracking cookies on this site.

Business account users. For staff who use the Zandolie dashboard or inbox: name, work email, phone number, role, login and security details, and a record of actions taken in the account.

People who message a business through Zandolie. When you contact a business on WhatsApp (or, once it launches, through the business's website chat), we process:

• your WhatsApp phone number and profile name (or, once website chat launches, the details you enter in it);
• the messages you send and receive, including the time they were sent and their delivery status;
• details you choose to share in the conversation, such as your name, email address, the products you're interested in, your branch or delivery area;
• notes the agent keeps to help with later conversations with the same business, such as your preferred branch;
• records of product, price and stock lookups the agent made to answer you, and any handover to the business's staff.

We don't ask for payment card details in chat, and we ask you not to send sensitive personal information such as health or financial account details in a conversation.

WhatsApp

Zandolie uses the official WhatsApp Business Platform (Cloud API) provided by Meta. Messages between you and a business pass through WhatsApp's servers and are delivered to Zandolie so the business's agent and staff can reply. We use information received through WhatsApp only to provide the service to the business you are messaging. We do not sell it, use it for advertising, or share it with other businesses.

WhatsApp's own handling of your data is covered by the WhatsApp Privacy Policy. A business can only message you outside a conversation you started if you have agreed to receive such messages, and you can ask it to stop at any time.

How we use it

• To run the business's AI agent: understand your message, look up products, prices and stock in the business's own systems, and reply.
• To pass conversations to the business's staff when you ask for a person or when the agent can't help.
• To show the business its conversations, leads and reports.
• To keep the service secure, prevent misuse, and meet legal obligations.
• To check and improve the quality of the business's agent, for example by reviewing conversations where the agent couldn't answer. Conversation data from one business is never used to answer another business's customers.
• For enquiries: to contact you by email or WhatsApp about using Zandolie and to set it up for your business.

We do not sell personal data, and we do not share it with anyone for their own marketing.

AI processing

Replies are generated with AI models provided by Anthropic (Claude) through its commercial API. Only the information needed to answer the current conversation is sent. Under Anthropic's commercial terms, this content is not used to train its models. Prices, stock levels and totals given by the agent come from the business's own systems, not from the AI model.

Who we share it with

We share personal data only with the business you are dealing with and with service providers that help us run Zandolie, under contracts that limit how they can use it:

• Meta Platforms (WhatsApp Business Platform) to send and receive WhatsApp messages;
• Anthropic as AI model provider, for AI Agent workspaces only. Team Inbox workspaces have no AI and their conversations aren't sent to Anthropic;
• Hostinger to host the Zandolie platform;
• Cloudflare to store photos, voice notes, videos and documents shared in conversations (encrypted per business) and our encrypted backups;
• Resend to send account emails (sign-in links and staff alerts);
• Sentry for error monitoring, with personal data removed before it's sent;
• HostGator to host this website and our enquiry form;
• the business's own systems that it connects to Zandolie: today Zoho Inventory, with other inventory, accounting or online store software (such as WooCommerce or Magento) coming soon. We read product, price and stock information from these systems to answer customers.

We may also disclose information if the law requires it, to protect the rights and safety of our users or the public, or as part of a sale or reorganisation of our business, in which case this policy will continue to apply.

How long we keep it

We keep conversation data for as long as the business uses Zandolie, or for a shorter period the business sets. When a business closes its account, we delete or anonymise its conversation data within 90 days, unless the law requires us to keep it longer. We keep enquiry details until you become a customer or ask us to delete them. Security logs are kept for a limited period to protect the service.

How to delete your data

You can ask for your data to be deleted at any time:

• If you messaged a business that uses Zandolie: email hello@zandolie.ai with the subject "Data deletion request", the phone number or email address you used, and the name of the business. You can also ask the business directly.
• If you have a Zandolie account or sent us an enquiry: email hello@zandolie.ai from the address on your account or enquiry.

We will confirm your request, may ask you to verify that the phone number or email is yours, and will delete your data within 30 days, unless we must keep some of it by law. Where we process data for a business, we will let the business know. Deleting your data from Zandolie does not delete messages already stored on your phone or by WhatsApp.

Your rights

You can ask to see the personal data we hold about you, to correct it, to delete it, or to stop receiving marketing messages. Email hello@zandolie.ai. If we hold your data on behalf of a business, we may pass your request to that business and help it respond.

Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse. These include encryption in transit, encryption of access credentials for connected systems and WhatsApp accounts, separation of each business's data, and access limited to staff who need it.

International transfers

Your information may be processed or stored outside Trinidad and Tobago and outside your own country, including in the United States, by us and by the service providers listed above. We take appropriate steps to protect it when we do.

Children

Zandolie is not intended for children under 18, and we do not knowingly collect personal data from them. If you believe a child has given us personal data, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. We will post changes on this page with a new "Last updated" date, and tell business customers about significant changes.

Contact

Cerebra Automation Technologies Ltd., LP 91 Diego Martin Main Road, Diego Martin, Trinidad and Tobago. Email hello@zandolie.ai.