Connected to your systems
Live stock and prices from Zoho Inventory today, with WooCommerce and Magento coming soon. Meta connects outside systems only through its enterprise platform, currently in limited early access.
Zandolie vs Meta Business Agent
Meta built an agent for its apps. Zandolie is built for your business.
In June 2026, Meta made its Business Agent available worldwide. It's a genuine step forward for small businesses on WhatsApp. Here's an honest look at where it fits, and where Zandolie goes further.
| Capability | Zandolie | Meta Business Agent |
|---|---|---|
| WhatsApp, Instagram and Messenger | WhatsApp now; Instagram and Messenger coming soon | |
| Chat on your own website | Coming soon | |
| Answers phone calls | Coming soon | |
| Live stock and prices from your inventory system (Zoho today; WooCommerce and Magento coming soon) | Enterprise platform only, limited access | |
| Holds stock and logs leads in your systems | Limited | |
| Separate agents for sales, support and technical questions | Not published | |
| Hands off to your staff | ||
| Staff alerts in Slack | Coming soon | Not published |
| One customer record across chat, website and phone | Coming soon | Meta apps only |
| Price on the WhatsApp API | Plan price; Meta bills its fees to you directly | Charged per token |
Based on Meta's published information as of September 2026. Meta offers connections to outside systems through its enterprise platform, which is in limited early access. "Not published" means Meta hasn't described the feature publicly.
When Meta's agent is enough
If you run a small shop from the WhatsApp Business app, answer mostly simple questions, and all your sales happen inside Meta's apps, Meta Business Agent is a sensible place to start. It answers questions, recommends products from the catalogue you upload, books appointments and hands off to a person when it gets stuck.
It learns from your past chats, your business profile and your product catalogue. That works well when your catalogue is small and doesn't change much.
When you need Zandolie
Your stock changes every day. Zandolie checks price and availability in your own inventory system at the moment a customer asks, per branch, so it never sells something that's out of stock.
Your customers aren't only on Meta's apps. Website chat and phone calls are coming soon, so the same agent will work on your website and answer your phone line, with one record of each customer across all of them.
You need more than one agent. Sales, support and technical questions go to agents built for each job.
You want the agent to act. It holds stock, logs leads and hands off to the right team, instead of only replying. Slack alerts are coming soon.
Where Zandolie goes further
On your website (coming soon)
Meta's agent lives inside WhatsApp, Instagram and Messenger. Zandolie's website chat is coming soon, so it can sell on your own website, where many buyers start.
On the phone (coming soon)
Phone calls and web voice are coming soon, so Zandolie can answer your phone line too. Meta's agent works inside its messaging apps and doesn't answer your phone line.
One customer, every channel
As more channels launch, a customer who starts on your website and continues on WhatsApp will keep the same conversation history.
A team of agents
Sales, support and technical agents, each with its own instructions, and more you can add.
Your rules, your guardrails
You decide what the agent can do alone and what goes to staff. Prices always come from your system.
What about cost?
Meta has said its agent will be included in some tiers of the WhatsApp Business app's Premium subscription. For businesses on the WhatsApp Business API, Meta Business Agent replies have been charged per token since 1 August 2026. From 1 October 2026, Meta also charges for service messages sent inside the 24-hour customer service window. In practice, almost every business reply on WhatsApp now carries a Meta fee, whichever agent sends it.
Zandolie charges a flat monthly plan. Meta bills its WhatsApp fees to you directly, at Meta's rates, and we add nothing on top. We don't compete with a free tool on price. We compete on what the agent can do: every price checked, every lead logged, with more channels on the way.
Questions
Can I use Zandolie and Meta Business Agent together?
It depends on how your WhatsApp number is set up today. Tell us on the Get started form and we'll recommend the right setup for your business.
Does Zandolie use the official WhatsApp API?
Yes. Zandolie runs on Meta's official WhatsApp Cloud API, and each agent is limited to your business, as Meta's rules require.
Will this comparison stay up to date?
Meta updates its product often. We review this page regularly and date every version.
Get Zandolie working on your own products
Tell us about your business and we'll get back to you within one business day to set Zandolie up on your own catalogue.